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Project Methodology

IIS approaches all projects using Information Technology Infrastructure Library (ITIL) best practices. The process begins with a detailed needs analysis of the customer requirements. From this, a proposal is generated which may include specifications for hardware, software and or services. In some cases more detailed information may be required in which case an assessment may be proposed. The assessments are designed to gather critical information on a customer's environment and provide data necessary to design and implement a more complete solution.

Pre Sales

On-site customer meeting
Needs Analysis
Proposal generation
Collect customer background information
Assessments if necessary
Requirements definition
Quantify likely vendor partners

Post Sales

Order Management
Scheduling
Project management
Vendor coordination
Client coordination
Define client project team functions
Shipping

Requirements

Solidify detail hardware/ software build specifications
Define high availability needs
Define process specifications
Define training and knowledge transfer specifications
Define documentation standards

Design

Server and storage hardware sizing and integration
Hardware high availability
Management software deployment
Operational (ITIL) procedures
Service level objectives
Verify vendor compatibility

Hardware Implementation

Kick off meetings
Project management
H/W burn-in and testing
On-site hardware (Server, SAN, Network) installation
System patching, configuration, OS/SW load, and testing
High availability and replication testing
Data migration
Documentation
Project sign off

Management Software Implementation

Kick off meetings
Project Management
Install/configure management applications
Customize monitors, alerts, and escalations
ITIL process creation
Administrative knowledge transfer
Reports
Documentation

Management Augmentation Services

IIS monitoring and management services
IIS management software support

The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices designed to promote quality computing services in the information technology (IT) sector.

As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement.

The names ITIL and IT Infrastructure Library are Registered Trade Marks of the Office of Government Commerce (OGC), which is an Office of the United Kingdom's Treasury. The content of the books is protected by Crown Copyright (ITSM)

Find out how our solutions experts can help you:

E-mail: info@iisl.com
Call us at 516-396-6700