a. Management Solutions
Network Management- The HP Network Management Center can increase service levels to your business users by optimizing network availability, performance, configuration and bandwidth, align your IT operation to enable your company's business objectives by providing management reports, one-click proof of network compliance, resource allocation and the ability to efficiently manage changes in demand, and decrease your cost structures for IT operations by increasing staff and asset efficiencies through automation and capacity planning.
b. Server Management
Manage the complete hardware lifecycle of heterogeneous blades and servers, including both virtual and physical environments, and across heterogeneous OS platforms.HP develops modules to integrate the hardware infrastructure management provided by HP Systems Insight Manager and the HP System Management Homepage into HP OpenView and other enterprise management platforms. As part of the best-run server infrastructure solution, HP provides integration for the most popular enterprise manageability products. ProLiant and Integrity give you more alternatives and extend the value of manageability, regardless of the choices you make. Integration with these products is available at no cost and allows you to maximize your ProLiant and Integrity investments. Click on the tabs above to get more information on each integration. Managing critical, multivendor infrastructure components
c. Application Management
IIS is dedicated to reducing the cost and complexity of your application environment. IIS's Application Management Services enable enterprise-level customers to increase application availability, realize cost savings from operation efficiencies, and free IT staffs to focus on core business and critical new projects.
d. Asset Management
HP OpenView's Asset Management solutions help IT track and optimize resources at every stage of the asset lifecycle. These solutions enable IT to control costs through automated inventory, standardized assets, self-service, managed expenditures, bulk purchasing, contract management, accurate accounting, chargebacks, and smarter asset utilization and integrate asset management with ERP, service management and other business systems.
e. Configuration Management
The rate and scale of change is increasing. Demands such as Microsoft Vista migrations, data center consolidation initiatives and stringent time-to-market requirements have placed a new emphasis on the ability to execute changes effectively and efficiently. At the same time, IT is faced with resource constraints, a geographically dispersed and mobile workforce, and ongoing security threats. HP Configuration Management solutions enable IT to respond to these demands through automated deployment and continuous management of software, including operating systems, applications, patches, content and configuration settings, on the widest breadth and largest volume of devices throughout the lifecycle for: IT efficiency to control management costs, Agility to bring services to customers and users faster, Compliance by ensuring only authorized software is maintained on systems and policies are continually enforced
f. ITIL Process Management
With HP OpenView, you can automate daily activities and workflows, building upon the established value of ITIL processes and the ITSM approach. You can allocate and maintain configuration items based on a desired state model, track and control assets throughout the asset lifecycle, prioritize operational events and activities based on customer impact, ensure consistency with a robust configuration management database, Improve security and user experience and deliver IT services at agreed-upon service levels, quality and cost targets.
http://h71028.www7.hp.com/ERC/downloads/4AA09896EEP.pdf?jumpid=reg_R1002_USEN
g. Incident Management (Change Management, Problem Management, Service Management)
In today's IT environment, any service disruptions represent an expensive loss to the enterprise - in time and money. Companies with multiple application groups often take a decentralized approach to managing incidents, with each business unit responsible for the support of its customers. This approach can lead to gaps in coverage and inconsistency in service quality, particularly when support departments are unable to share information. The decision to centralize, track, prioritize, escalate, and monitor IT service disruptions is critical to minimizing business impacts. ServiceCenter Incident Management provides automated best practices for managing incidents from the time they are reported through service recovery. Following the Information Technology Infrastructure Library (ITIL) guidelines, Incident Management provides incident escalation, assignment, and integrated knowledge management so that incidents can be resolved quickly or assigned and managed based on the enterprise's business rules.
Integrated with Service Call, Problem, and Change Management, Incident Management provides end- to- end incident tracking, from the initial service request, through case updates and change requests, to the implemented solution.
http://h20229.www2.hp.com/products/peregrine/ds/sc_incidentmgmt_ds.pdf
h. Services Management reporting solutions
Incident Management automates reporting and tracking an incident. When an incident is closed, ServiceCenter updates the status of related service requests, and the appropriate stakeholders are notified.
i. Enterprise Backup
HP Enterprise Backup Solutions (EBS) are a fully certified and universally supported method of data protection in all different sized datacenters. No more losing time and money due to human error or power outages.
j. Storage Management
An automated, managed storage network makes it possible to retrieve stored information quickly, in large quantities, and in the correct format- a necessary feat in today's business. HP Storage Management gives your business the agility that it needs.
k. Help Desk Services- Vaultus Mobile HelpDesk offers "out-of-the-box" solutions for HP OpenView ServiceCenter and AssetCenter solutions, enabling enterprises to make their help desk and change management systems fully available to users via a Blackberry or Windows Mobile device. Vaultus integrates directly with these HP OpenView solutions through APIs or enabled web services, and does not require changes to be made to the existing back-end system. Because Vaultus' unique technology allows HP OpenView capabilities and 100% of incident data to be always on and available through the mobile device - even if the user is completely out of wireless range - Vaultus is able to drive unparalleled productivity improvements for help desk and service teams by enabling the HP products fit the mobile work style of the user.
With Vaultus, technicians can fully interact with incidents and requests right from their mobile devices. Users can capture all activity, close incidents, escalate issues, and even open new incidents, all without having to go back and forth between their desks and the incident sites. By eliminating this downtime, support teams are typically able to gain at least 30 minutes of additional productivity, per technician, per day; and dramatically improve the information capture process, substantially improving performance against SLAs. Since users can actually open new incidents directly from their mobile devices, support teams can capture information efficiently and eliminate the "free" ad-hoc help incidents which would previously go undocumented.
l. Application Performance and QA Management- Surgient Virtual QA/Test Lab Management System (VQMS) is an enterprise application that accelerates test cycles by consolidating pre-production infrastructure and automating the setup and teardown of complex test configurations on-demand. http://h20229.www2.hp.com/partner/isv/Surgient_prod1.jsp?jumpid=reg_R1002_USEN
