Core Competencies

Outsourcing services can be provided for all management solutions. Outsourcing reduces IT complexity while helping to lower costs, and accelerating business growth. HP innovation and global IT expertise mitigates risk while you focus on your core competencies.

1. Remote Monitoring- Keep a close watch on your mobile resources and associated IT infrastructure components - including multivendor servers, network technology, business applications, infrastructure applications, databases, Web servers, and Web pages. HP Mobility Remote Monitoring service enables continuous, best-practices-based monitoring of your mobile infrastructure by integrating HP's proven management software in an easy-to-use Web portal. This provides HP Customer Support Center specialists and your IT staff with a single, simplified view that encompasses remote monitoring trouble tickets, raw events from monitored objects, object inventory information, availability and performance reports, notification schedule and contact data, and planned and unplanned outage information.

HP Mobility Remote Monitoring service enables you to:

• Quickly identify issues before they adversely impact your IT resources
• Increase IT resource availability and improve capacity planning by trending performance and utilization data
• Reduce infrastructure costs by providing a single resource view for your help desk and your system, network, and application support groups
• Relieve your IT staff of day-to-day event monitoring tasks - freeing them to focus on more strategic business issues

When an event is detected by the infrastructure monitoring software, HP Solution Center personnel isolate the problem, notify the proper support provider for assistance, and track progress until the incident is resolved and service is restored. HP Services professionals also collect configuration, availability, and performance information for monitored objects and provide you with comprehensive service activity reports.

2. Remote Management - HP Lights-Out remote management - delivering total remote control without compromise anytime, anywhere.

HP Lights-Out Remote Management Products include:

• HP Integrated Lights-Out
• HP Integrated Lights-Out 2
• Lights-Out 100

External Link: http://h18004.www1.hp.com/products/servers/manageme... (link will open in a new window)