Tier 3 Services (Onsite Delivery)
Tier 3 Blade/ProLiant Integration
- All Tier 1 and Tier 2 Integration Tasks
- OS Installation and configuration
- Capture with Sysprep
- Deploy with Sysprep
- Windows and RH Linux Updates
- Onsite integration and as-built document
Note: Cabling will be quoted upon request
Tier 3 LAN Switch Pair Service
- Upgrade device firmware/software
- Configure IP address and login credentials
- Create device configuration
- Network Connectivity/Port Mapping
- Complete port assignment/VLAN worksheets
- Configure Uplinks to customer environment including VLAN Mapping & Port Aggregation
- Onsite integration and as-built document
Tier 3 SAN Switch Pair Service
- Configure device IP address
- Set correct SAN firmware level \
- Verify Port Mapping to Blade Servers
- Configure Port Mapping and Zoning to Servers
- Assist with ISL trunking where applicable
- Onsite integration and as-built document
Tier 3 Virtual Connect (VC) and
Flex Fabric (FF) LAN/SAN service
- All LAN/SAN switch services
- Configure downlink port configuration\Select WWID and Virtual MAC ranges
- Configure flex module bandwidth allocation
- Design and configure port naming convention
- Create VC and FF domain assignments
- Configure FF LAN bandwidth allocations
- Design FC and FCOE full path connections
Notes:
- Firmware upgrades to existing hardware is outside the scope of Tier 1 and Tier 3 services
- All cabling services are outside the scope of these service offerings
Tier 1 Services (IIS Integration Center)
Tier 1 Blade Enclosure Integration
- Interconnect Bay/Mezzanine Card Sorting
- Network Connectivity Setup
- Research Latest Support Matrix
- Download and update Latest OA Firmware
- Gather Naming Convention for Enclosure
- OA First time Wizard Setup
- Download/Update Firmware for Interconnect Bays or Pass-thru modules
- Staging – Rack Stack
Tier 1 Blade/ProLiant
- Hardware Integration Services
- iLO Firmware Download and Upgrade
- Server Firmware Download and Upgrade
- iLO Configuration and license registration
- Blade ROM Based Setup Utility (RBSU)/RAID Configuration
- Troubleshooting and HP Support Calls
- Vendor Problem Resolution – if needed
- 12 hours system burn in
Tier 2 Blade/ProLiant
- Onsite racking service after Tier 1 services
- PDU Installation assuming empty rack