Blade and ProLiant Firmware Upgrade Services

BLADE AND PROLIANT SERVICES

Blade and ProLiant Health Check

Infrastructure Health Check Services

Services are delivered remotely over a one week period. Data collector tools are installed to collect Server firmware and driver information. Results are analyzed and a customized best practices document is prepared with remediation recommendations.

Enclosure Health Check Scope

Collect OA, ILO and server firmware revisions
Document current server models and processor levels
Document current OS levels
Document LAN switch, SAN switch, pass thru module, Virtual Connect and FlexFabric firmware levels
Document HBA and NIC driver levels (Windows and Redhat Linux)
Document any new blade components being added to the enclosure
Research multi-step OA upgrade process
Research ILO and server firmware upgrades associated with each OA
Research OS compatibility with firmware updates

Deliverables

Gap Analysis

Review and collect configuration data
Prepare gap analysis based on industry best practices
Prioritize recommendations

Remediation Plan

Develop remediation plan designed to address highest risk items
Review gap analysis and remediation recommendations with customer

Note: all remediation work requires a full proposal

Proactive Firmware Upgrades for New or Remediated Blade and ProLiant Servers

Tier 1 Blade Enclosure Integration

Deliver all tasks listed in the Enclosure Health Check Scope twice a year
Review upgrade mitigation plan to client
Schedule upgrade work with client staff
Discuss roll-back options with the client staff
Discuss impact on current OS deployments
Upgrade firmware and I/O drivers (Windows and Redhat Linux)
Document final upgraded state

Client Responsibilities

Client is responsible for all OS and driver upgrades
Client is responsible for scheduling upgrade outage windows
Client is responsible for any SAN upgrades outside the blade enclosure

Notes:

IIS can provide SAN assessment and remediation proposals upon request.
Devices include enclosures, servers, switches, Virtual Connect modules and FlexFabric modules.
Upgrades for devices/servers outside the enclosure can be quoted upon request.